Document Type : Original Article
Authors
1 Assistant Professor, Department of Management, Faculty of Management and Accounting, Bu-Ali Sina University, Hamedan, Iran; m.ajalli@basu.ac.ir
2 Master of Business Administration, Hamedan Branch, Islamic Azad University, Hamedan, Iran; af.farhadi@gmail.com
Abstract
The main goal of the current research is to analyze the factors of business process management in the stock exchange organization with the approach of factor analysis and fuzzy DEMATEL. For this purpose, first by reviewing the literature and interviewing experts, specialists and analysts of the Tehran Stock Exchange Organization, 10 key and critical factors in the success of the business process management system were identified and ten related hypotheses were proposed. This research is applied in terms of purpose and descriptive-survey in terms of data collection method. The statistical population of this research regarding the examination and extraction of the final factors affecting the implementation of the BPM system, the opinions of all the employees of the brokerage companies under the supervision of the Tehran Stock Exchange Organization, is approximately 400 people. The sampling method is simple random sampling and according to the table of demographics and the mentioned formula, the sample size is approximately equal to 196 people. Declare the effects of these factors. The output of this analysis showed that all ten factors are effective in implementing the system. Also, in relation to evaluating and determining the intensity of relationships between key factors and finally their importance and ranking (in terms of the total intensity of influence and effectiveness) from the Fuzzy DEMATEL technique and using the opinions of managers and experts with at least a bachelor's degree and 5 years of work experience in the organization's brokerage companies Tehran Stock Exchange has approximately 80 people, and a sample of 50 people from this society was used to evaluate the factors. Based on the final output of this technique, the factor "organizational culture" was placed in the highest priority and "reducing fear and worry in the organization" in the lowest priority in terms of influence in the implementation of the business process management system in the stock exchange organization.
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