Majid Feyz Arefi; Maryam Hafezian
Volume 4, Issue 2 , September 2023, , Pages 117-136
Abstract
Purpose: This study aimed to evaluate Islamic banking risk management based on IFSB guidelines in one of the state-owned banks in North Khorasan province.Methodology: The study is a descriptive survey, and the statistical population included branch employees, employees, and managers of different management ...
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Purpose: This study aimed to evaluate Islamic banking risk management based on IFSB guidelines in one of the state-owned banks in North Khorasan province.Methodology: The study is a descriptive survey, and the statistical population included branch employees, employees, and managers of different management departments of the bank. Sampling was random; the data collection tool was a questionnaire filled by 35 participants. The questionnaire used in this study is a translation of the questionnaire presented by Rosman and Abdul Rahman [30] based on the principles of the IFSB guide in 2015, the validity of which was confirmed by experts. Some editing points were applied, and its reliability was confirmed by 25 experts, with alpha Cronbach at 0.76. Descriptive statistics and Kolmogorov-Smirnov, binomial, and Friedman tests were used to analyze the data.Findings: The results showed that 9 out of 42 components of risk management are not in good condition, including two components of investment risk management, four of market risk management, one of liquidity risk management, and two of business risk management shift.Originality/Value: The study showed weaknesses and opportunities for improvement in market risk management, investment risk management, business transfer risk management, and liquidity risk management, respectively.
Gholamreza Tavakoli; Omid Heidari; Majid Feyz Arefi
Volume 3, Issue 3 , December 2022, , Pages 316-337
Abstract
Purpose: This study identifies essential challenges in measuring and managing organizational customer satisfaction in B2B companies.Methodology: The research method in this study is mixed, and the statistical population includes professors, experts, and specialists in excellence and quality assurance, ...
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Purpose: This study identifies essential challenges in measuring and managing organizational customer satisfaction in B2B companies.Methodology: The research method in this study is mixed, and the statistical population includes professors, experts, and specialists in excellence and quality assurance, market and customer management, industrial engineering, and executive management. Sampling was used in both qualitative and quantitative sections; in the qualitative section, 20 people participated in the interview process, and in the quantitative section, 40 people participated in the survey. Data collection tools included a semi-structured interview and a researcher-made questionnaire; its reliability was calculated as α = 0.906 after validation. Descriptive statistics, binomial, and Friedman tests were used to analyze the research data.Findings: The results of the qualitative research indicated that 30 sub-themes were identified in the form of 9 main themes. In the quantitative part, the findings showed that theme 30 had the highest rank (21.01) and theme 12 had the lowest rank (11.99), and the other components were each ranked in order of importance, respectively.Originality/Value: This research presents solutions and two proposed plans to define improvement projects.
