Volume 4 (2023)
Volume 3 (2022)
Volume 2 (2021)
Volume 1 (2020)
Keywords = رضایت مشتری
Number of Articles: 2
Pathology of Measuring and Managing Customer Satisfaction in B2B Companies
Volume 3, Issue 3 , December 2022, , Pages 316-337
Abstract
Purpose: This study identifies essential challenges in measuring and managing organizational customer satisfaction in B2B companies.Methodology: The research method in this study is mixed, and the statistical population includes professors, experts, and specialists in excellence and quality assurance, ... Read MoreThe Relationship between the Factors Affecting Customer Satisfaction for Dairy Products with Path Analysis (Case Study: Golestan Pegah Company)
Volume 1, Issue 2 , September 2020, , Pages 126-139