Assessing Customer Needs Using a Hybrid Technique Including QFD and DEMATEL in Fuzzy Conditions (Case Study: Service Company RAZI Industrial Town: Industrial Town Corporation Isfahan Province)

Seyed Mohammad Reza Davoodi; Mohammad Ebrahim Khatami

Volume 2, Issue 2 , September 2021, , Pages 195-215

  Purpose: In today's world, due to the increasing progress of the world in various fields, the needs and wants of customers in improving the quality of services and consumer goods have increased. These needs, which occur implicitly and explicitly, have grown significantly in all areas of industrial units. ...  Read More